T      +44 (0) 20 7558 8066

M     +44 (0) 7771 972 375

E      raymond.beven@bevenlegal.com

Commercial legal services

#

Complaints Procedure

 

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.


In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then please write to Raymond Beven at raymond.beven@bevenlegal.com with full details and we will undertake an immediate and thorough review. Making a complaint will not affect how we handle your case.


What do to if we cannot resolve your complaint


The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.


Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:



and



If you would like more information about the Legal Ombudsman, please contact them.


Contact details


Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 09:00 to 17:00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ


What to do if you are unhappy with our behaviour


The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.


Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.